Managed, monitored, maintained
A platform is never really “done”
A platform is never really finished — it evolves, needs change, and there’s always the next improvement. Choose the plan that fits: Web Support for day-to-day changes, Web Support+ when you’re actively growing.
Our plans
Web Support
The everyday essentials — content changes, updates and fixes, handled fast.
Start with web supportContent changes
Replace or remove text, add imagery, adjust rates, and update your business details everywhere they appear — header, footer, sidebar or body.
Menu updates
Add or remove items from your navigation.
Products, categories & projects
Add new products, categories or portfolio items.
News & articles
Publish a new article or news item.
Small tasks, handled fast
Any other change completed within 30 minutes — every month.
Technical support
Help when something breaks. Excludes issues outside our platform, such as hosting or server outages.
Web Support+
Everything in Web Support, plus the larger design, commerce and marketing work.
Get web support+Everything in Web Support
All the everyday changes, updates and technical support from the Web Support plan.
Design changes
New design work, adjusted type and colour, banners and sliders, edited imagery, mobile menus and formatted tables.
Commerce & e-commerce
Checkout optimisation, new filters and variants, inventory updates, product import and export, and order-process design.
Email marketing
Set up a newsletter module, create and send campaigns, and manage subscribers.
Platform & functionality
Add new functionality to your KYBOS platform, customise enquiry forms, and adjust packing slips or invoices.
Header & page elements
Add header elements (buttons, address) and format tables and other elements.
Performance
Platform optimisation and page-speed improvements.
Technical support
Help when something breaks. Excludes hosting or server outages.
What's covered
Updates
Your KYBOS platform kept current, tested and secure.
Security
Hardening, patches and monitoring.
Backups
Automated, off-site backups — so your data isn't gone if something breaks.
Monitoring
Active monitoring, so problems get flagged fast — not discovered by your customers.
Your changes
Edits and improvements each month — no ticket black hole.
A direct line
Direct access to the team that maintains your platform.
Quick answers
Do I need a plan?
If the platform matters to your business, yes. An unmaintained platform gets slow, breaks, and becomes a security risk — usually at the worst moment.
Only platforms you built?
We prefer it, but we’ll take on well-built existing sites after a short review.
What's the difference between the plans?
Web Support covers everyday changes, updates and fixes (up to 30-minute tasks). Web Support+ adds the larger work — new design, commerce and inventory, email marketing, and performance.
What isn't covered?
Anything outside our control, like hosting or server outages — we’ll help you find the right host, but we can’t fix a server that’s down.
Can I cancel?
Yes — support runs month to month with no long-term contract, and your platform and data stay yours throughout.
Have a project in mind?
Tell us what you’re building and our team will respond with a tailored proposal and scope — usually within three working days.
