This Privacy Policy explains how KLUDCH (“we”, “us”, “our”), operator of www.kludch.com (the “Site”), collects, uses, and protects your personal data when you visit the Site, create an account, or place an order.
We are the data controller for the personal data described below. If you have any questions, contact us at contact @ kludch.com.
1. Information we collect
Information you give us:
- Account details — when you register, we store your email address and a securely hashed password. Your email must be verified before the account can be used.
- Order & checkout details — your name, billing and shipping address, email, phone number, and the contents of your order. Payment card details are entered directly with our payment provider and are not stored on our servers.
- Contact & newsletter forms — any details you submit (e.g. name, email, message) when you contact us or sign up for updates.
Information collected automatically:
- Usage & device data — IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies (see §5).
- Cart & session data — a temporary cart and session so the shop works.
We do not knowingly collect data from anyone under [16 / the age of digital consent in your country].
2. How we use your information
We use your personal data to:
- create and manage your account, and verify your email address;
- process, fulfil, and deliver your orders, and provide order updates and support;
- respond to your enquiries and, with your consent, send marketing/newsletter emails (you can unsubscribe at any time);
- operate, secure, and improve the Site and prevent fraud or abuse;
- comply with our legal and tax obligations.
3. Legal bases for processing (EEA/UK)
We rely on: performance of a contract (processing your orders and account), consent (marketing emails, non-essential cookies), legitimate interests (securing the Site, preventing fraud, improving our service), and legal obligation (accounting and tax records).
4. Who we share it with
We share personal data only with service providers who process it on our behalf under appropriate agreements, including:
- Hosting provider — [HOST], which stores the Site and its database;
- Email delivery — [SMTP/EMAIL PROVIDER], to send transactional and verification emails;
- [Analytics provider, if any — e.g. Google Analytics].
We do not sell your personal data. We may disclose data where required by law, or to protect our rights, users, or the public.
Where a provider is located outside the EEA/UK, transfers are protected by appropriate safeguards (e.g. Standard Contractual Clauses).
5. Cookies
We use:
- [Analytics/marketing cookies, if used] — set only with your consent.
You can control cookies through your browser settings; blocking essential cookies may break parts of the shop. [If you use a consent banner, describe it here.]
6. How long we keep your data
- Contact/marketing data — until you unsubscribe or object, then removed.
7. Your rights
Depending on your location, you have the right to access, correct, delete, restrict, or object to our use of your data, to data portability, and to withdraw consent at any time. Much of this you can do yourself under My Account. To make a request, email contact @ kludch.com; we respond within the period required by law. You may also lodge a complaint with your data protection authority.
8. Security
We protect your data with HTTPS encryption in transit, hashed passwords, email verification for new accounts, and access controls. No method of transmission or storage is completely secure, but we take reasonable steps to safeguard your data and will notify you and the relevant authority of a breach where legally required.
9. Changes to this policy
We may update this policy from time to time. Material changes will be posted on this page with a new “last updated” date.
10. Contact
KLUDCH Email: contact @ kludch.com